Tell us a bit about your systems and what's not working — we usually reply within one business day. If it's not a fit, we'll tell you that plainly instead of stringing things along.
Existing support clients: use your dedicated support channel for faster response.
We start with a short discovery call to understand what you're working with and what "done" looks like. If it's a fit, you'll get a written scope and estimate before any work begins — no surprise invoices.
Yes. We often work alongside an existing IT lead or small internal team, taking on the projects or specialist work they don't have the time or depth to handle alone.
It depends on the engagement — some projects are fixed-scope, ongoing support is typically a monthly retainer. We'll walk you through the right structure once we understand the work.
Response times are defined in your support agreement upfront, so you know exactly what to expect rather than hoping for the best.
Yes — most of our engagements are run remotely, with regular video check-ins. We can also accommodate on-site visits for larger projects where that's genuinely useful.
Terms for pausing or ending an engagement are laid out in your agreement upfront, including notice periods — you won't be locked into anything you weren't told about at the start.